Chara
UX designer

Enrollment at UC Berkeley

Updating the interfaces by which over 42,000 students enroll in classes.

DURATION

Research and Design Aug 2019 - Aug 2020

TEAM

3 UX Designers, 1 Project Manager, 2 Developers, 1 Business Systems Analyst

DUTIES

Research, Usability Testing, UI Design

Tool

Figma

Project Context

The class enrollment process is a stressful one for many UC Berkeley students. Students balance a multitude of needs when creating a new schedule for their next semester. Our team observed multiple end user over the course of two years before starting an effort to revise the systems.

Goal

Enable students to enroll in classes more seamlessly. How?

  • Understand the student enrollment experience

  • Identify problems

  • Fix problems

Pizza (food) is one tool to motivate students to participate in studies

Pizza (food) is one tool to motivate students to participate in studies

User Research Conducted

7 interviews

88 survey respondents

12 usability tests

6 workshop attendees

110 unique students participated

Research Synthesis
Wireframes (Responsive)
Wireframes and Flow
Prototypes for Usability Testing
Note: This case study is in progress.